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DEADLINE FOR MOTHER'S DAY ORDERING IS APRIL 21ST BUT DON'T WORRY, GIFT CARDS AND GIFT BOXES ARE INSTANT GRATIFICATION IF YOU PLAN TO PROCRASTINATE

FAQs

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Your questions answered

Shipping & Returns

At Love Talla we do everything in our power to deliver a beautiful, sentimental piece to you but we also understand that sometimes there are extenuating circumstances.

Please see our Return Policy for details and if you have any questions please do not hesitate to reach out to us.

All of our packages are shipped via UPS Ground unless you contact us and request a faster shipping method. This request does not expedite the 3 week production duration but it will cut down on shipping. The extra charges will be invoiced to you. We do not currently ship internationally

We do not currently ship internationally.

You will receive an email once we start creating your Love Talla Fingerprint pendant and another email once it has been shipped. You can also track shipping if you are like me and need to know where your package is at all times. IN addition, you can also reach out to us for an update: info@lovetalla.com

Company questions

We have gone to great lengths to make sure we keep your data extremely safe.

We have no possible way to link a fingerprint image to any specific identity. Also, when you upload a fingerprint image, there is no place for you, or anyone, to associate a name with said image.

We only temporarily store images in a secure platform which has state of the art cybersecurity that is regularly updated.

We also have designed our process so that there is no way to link a fingerprint to a person. While you might be purchasing an item, we do not have a way of linking the source of the fingerprint to the person's identity. Also, most people are not uploading their own fingerprints.

As an image moves through the Love Talla creation process (enhancing, engraving, etc.) it is only referenced by a number that you will see engraved on the back of your necklace. There is never a name associated with a fingerprint image as our team creates your customized item(s).

We do not and will not ever sell any customer information. Ever!

It has been around for a very long time amongst the bereaved demographic, but, it has not been widely marketed to the most sentimental people on earth! Moms!

Every piece we make is completely custom and has to be created just right for you. We will try our best to get every piece of jewelry to you in as short of a timeframe as possible but it could take up to 3 weeks.

Your custom Love Talla Fingerprint pendant will arrive in a beautifully branded Love Talla box. We do offer a beautifully designed gift box for those that want to gift a Love Talla fingerprint pendant. You can see the details of the Gift Box and Physical Gift Card on every page in our shop

We suggest that you measure your favorite necklaces that you currently have and use that as a reference. General size charts can be very inaccurate. We come in all shapes and sizes so your own necklaces are your best indicator of what will layer well especially if you are creating a fabulous neck mess with your fingerprint necklace.

Fingerprint questions

It is really easy and we have clear, detailed instructions we send to you in 2 formats to make your life easier:

  1. An upload link via the email provided at checkout and
  2. An SMS with the upload link via the phone number you provided at checkout.

You can also visit our How It Works Page. Please review the step by step written instructions.

The focus and clarity of the image you provide is directly correlated to the quality of the engraving on your beautiful Love Talla piece. If you can zoom in on your picture and see the fingerprint, then we can create a beautiful piece of jewelry from it. If we find that the picture is not going to produce an engraving worthy of the special person it represents, we will contact you directly to discuss.

IMPORTANT: Make sure to use only Method 1 if you are creating necklaces from small childrens fingerprints (Age 15 and below) and/or if you have creating a combined fingerprint necklace.

Babies under the age of 6 months have very densely packed fingerprint patterns on those adorable, little fingers, which makes obtaining a clear fingerprint a bit difficult, but not impossible. Generally, we recommend waiting until they are 6 months and older to capture their fingerprint, but for those who believe they can achieve it then we suggest you try Method 1.

For toddlers, here are some tips and tricks that have worked for us: Try it during screen time when they are distracted. Try it during nap time when they are still. These are parent hacks that have worked wonderfully for our families.

For anyone over the age of toddlerhood, it is REALLY easy. The fingers are larger, and the fingerprints are less compact and chances are you can get them to hold still for 10 seconds.

What you will receive featured on your Love Talla fingerprint pendant is going to be the most beautiful part of the fingerprint of your special person and not the entire fingerprint. In order for the jewelry to look as aesthetically pleasing as possible, our designers will focus on the most intricate and interesting part of the fingerprint. Typically, that is the whorl, but we have seen some really beautiful patterns in the arches and the loops as well.

We really pride ourselves in our accuracy when it comes to your Love Talla fingerprint necklace design.

We have tried to use technology to make your life easier BUT if you prefer the old fashioned way we highly suggest Method 1 of using a pencil, paper, and tape. Please use whatever method gets the clearest fingerprint outcome but we do not suggest using an ink pad. Ink pads tend to smear the fingerprint.

If you are struggling please do not hesitate to reach out to us for guidance: help@lovetalla.com and/or call us or text us at: 512-269-1858.

There are a couple of ways to do this:

  1. Most funeral homes keep fingerprint records on file for years and are more than happy to help you obtain them.
  2. If your loved one had a Driver's License in Texas, we can help you obtan their fingerprint from the DPS. We have been successful finding fingerprints of loved ones all the way back to 2005. If this is the case, please reach out to us at: info@lovetalla.com and/or call/text: 512-269-1858.
  3. If your loved one was in the Military, there will be a fingerprint record.
  4. Old government documents might may also have fingerprints.

If you need any help, please reach out to us. info@lovetalla.com and/or call/text: 512-269-1858.

Contact & Support

Absolutely! We are always available to answer any of your questions: info@lovetalla.com and/or call/text: 512-269-1858.

All Love Talla Fingerprint pendants are custom orders. Once you are notified that your fingerprint necklace is being created, we cannot reverse the process. That being said, once you receive your Love Talla Fingerprint necklace and find that you are not satisfied, we want to assure you that we stand by our Happiness Guarantee:

At Love Talla, we are dedicated to crafting fingerprint jewelry that brings joy into your life. If you ever find yourself less than thrilled with your purchase, we invite you to connect with us: help@lovetalla.com; 512-269-1858. We are fully committed to ensuring your satisfaction, and we will go above and beyond to make things right. Your happiness is not just important; it's our guarantee.