FAQs

Are the fingerprints I send in secure? How safe is for me to give you fingerprints? Some reference points below to ease your concerns.

We have gone to great lengths to make sure we keep your data extremely safe.

We have no possible way to link a fingerprint image to any specific identity. Also, when you upload a fingerprint image, there is no place for you, or anyone, to associate a name with said image.

We only temporarily store images in a secure platform which has state of the art cybersecurity that is regularly updated. Once we create your Love Talla pendant, we delete all the biometric data you provided us from this platform.

We also have designed our process so that there is no way to link a fingerprint to a person. While you might be purchasing an item, we do not have a way of linking the source of the fingerprint to the person's identity. Also, most people are not uploading their own fingerprints.

As an image moves through the Love Talla creation process (enhancing, engraving, etc.) it is only referenced by a number. There is never a name associated with a fingerprint image as our team creates your customized item(s).

We do not and will not ever sell any customer information. Ever!

How hard is it to capture a fingerprint?

It is really easy and we have clear, detailed instructions we send to you in 2 formats to make your life easier:

  1. An upload link via the email provided at checkout and
  2. An SMS with the upload link via the phone number you provided at checkout.

You can also visit our How It Works Page click here! Please watch our short tutorial video or review the step by step written instructions.

The focus and clarity of the image you provide is directly correlated to the quality of the engraving on your beautiful Love Talla piece. If you can zoom in on your picture and see the fingerprint, then we can create a beautiful piece of jewelry from it. If we find that the picture is not going to produce an engraving worthy of the special person it represents, we will contact you directly to discuss.

Will this work for all ages?

Babies under the age of 1 have very densely packed fingerprint patterns on those adorable, little fingers which makes obtaining a clear fingerprint a bit difficult, but not impossible. Generally, we recommend waiting until they are over the age of 1 to capture their fingerprint but for those who believe they can achieve it then we suggest you try the pencil and tape method.

For toddlers, here are some tips and tricks that have worked for us: Try it during screen time when they are distracted. Try it during nap time when they are still. If all else fails, you can try the pencil and tape method.

For anyone over the age of toddlerhood, it is REALLY easy. The fingers are larger and the fingerprints are less compact and chances are you can get them to hold still for a 10 seconds

Why have I never heard of fingerprint jewelry?

It has been around for a very long time amongst the bereaved demographic, but, it has not been widely marketed to the most sentimental people on earth! Moms!

Will you use the whole fingerprint? Won’t it look like a blob?

What you will receive featured on your Love Talla fingerprint pendant is going to be a part of the fingerprint of your special person and not the entire fingerprint. In order for the jewelry to look as aesthetically pleasing as possible, our designers will focus on the most intricate and interesting part of the fingerprint. Typically that is the whorl but we have seen some really beautiful patterns in the arches and the loops as well.

We will also take some artistic liberties where necessary to give you the level of beauty in your piece that you deserve.

Can I return my purchase?

At Love Talla we do everything in our power to deliver a beautiful, sentimental piece to you but we also understand that sometimes there are extenuating circumstances.

Please see our Return Policy for details and if you have any questions please do not hesitate to reach out to us.

How do I capture a fingerprint of a loved one who has passed away?

There are a couple of ways to do this:

  1. Most funeral homes keep fingerprint records on file for years and are more than happy to help you obtain them.
  2. If your loved one was in the service, there will be a fingerprint record.
  3. Old government documents might also have the fingerprints.

If you need any help please reach out to us: help@lovetalla.com

Issues capturing fingerprint - are there other options than my cell phone camera?

We have tried to use technology to make your life easier BUT if you prefer the old fashioned way with an inkpad on paper or using the pencil and scotch tape method please use whatever method gets the clearest fingerprint outcome. Make sure that you give it multiple tries so you can upload the best version using your upload link we provided to you via email or SMS at the time of purchase. If you are still struggling please do not hesitate to reach out to us for guidance. You can find our contact information on the Contact Us page of our website: Contact – Love Talla

Why can it take 1 month to get my piece?

Every piece we make is completely custom and has to be created just right for you. We will try our best to get every piece of jewelry to you in as short of a timeframe as possible but it could take up to 30 days.

How do I check the status of my order?

You will receive an email once we start creating your Love Talla Fingerprint pendant and another email once it has been shipped. You an also track shipping if you are like me and need to know where your package is at all times.

How can I change or cancel my order?

Once your custom fingerprint pendant order has been placed, we start the creation process as soon as possible. You can always try contacting us if you need to make any changes. Please send us an email or give us a call at: help@lovetalla.com or dial: 1-512-275-6036.

Do you offer gift wrapping or a gift message?

Your custom Love Talla Fingerprint pendant will arrive in a beautifully branded Love Talla box. The curated layers may arrive in a branded velvet pouch. We do not offer any gift wrapping at this point in time but all of our packaging is very pretty.

What is your shipping policy?

Domestic Shipping is included with all orders over $99. For orders under $99 we will charge the estimated shipping rate as shown to you at check out. All of our packages are shipped via UPS. Our gold and diamond pieces will require a signature. We also ship internationally.

Do you ship internationally:

We do currently ship internationally. Our platform is set up to offer our international customers full transparency. Easily calculate exact VAT, shipping costs, duties and other fees instantly and have a seamless checkout experience.

We have done everything in our power to keep shipping costs as low as possible because we have many friends and family who do not currently reside in the US and are looking forward to receiving their Love Talla piece.

What if I have questions you have not covered here?

If you have additional questions or concerns, don’t hesitate to contact us by using the form on our Contact Us page: Contact – Love Talla

How will I know how 16-18” will hang on my neck? Do you have a size chart?

You can either measure your favorite necklaces that you currently have and use that as a reference or you can take a look at our general size chart below.